Refund policy
Once a Product has been sold, it cannot be exchanged, except where:
- The Product received is different from what was ordered;
- The Product received is reasonably damaged; or
- The Product received is different from what is described on the Site.
Subject always to the above, any request to exchange a Product must be submitted to the Seller within three working days from the day the Product is received, supported by the basis for the request.
For local orders, we will deliver the exchange to the Buyer.
Kindly keep the wrong Product in good conditions to be in sales purposes, we reserve our rights to reject, refund and/or exchange the Product and purchase amount. For overseas orders, we are not obliged to do an exchange but we will review on a case by case basis.
Shipping policy
Local Orders
We provide free delivery in Singapore for orders S$50 and above.
There will be a flat rate of S$3.90 for orders below $50.
If we are holding a book fair in your child’s school, your child can collect the books from our booth in school during recess time or after school. You would have received the School Book Fair Leaflets if we were holding a book fair in your child’s school.
On average, you should receive your books within 3-5 working days (not including public holidays) after payment has been received. Once your books have been shipped, we will inform you via email.
The Seller reserves the right to impose additional delivery charges should the Buyer furnish the Seller with a wrong or invalid delivery address.
International Orders
We accept international orders and payment via PayPal on our website. Shipping cost will be calculated by Federal Express and or other freight forwarders as per deemed free to Seller engagement.
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退款政策
产品一经售出，不得更换，除非：
1.收到的产品与订购的不同；
- 收到的产品有合理损坏； 或者
- 收到的产品与网站上描述的不同。
在上述规定的情况下，任何换货请求必须在收到产品之日起三个工作日内提交给卖方，并提供请求依据。
对于本地订单，我们会将换货交付给买方。
请保留有误的产品处于良好状态，我们有权拒绝、退款和/或交换产品和购买金额的权利。 对于海外订单，我们没有义务进行换货，但我们将根据具体情况进行审查。
运输政策
本地订单
我们在新加坡为 50 新元及以上的订单提供免费送货服务。
对于低于 50 新元的订单，统一费率为 3.90 新元。
如果我们在您孩子的学校举办书展您会收到书展传单，您的孩子也可以在课间休息时间或放学后从我们学校的摊位领取书籍。
您应该在收到付款后 3-5 个工作日（不包括公共假期）内收到您的图书。 一旦您的图书发货，我们将通过电子邮件通知您。
如果买方向卖方提供错误或无效的送货地址，卖方保留征收额外送货费用的权利。
国际订单
我们在我们的网站上接受国际订单和通过 PayPal 付款。 运费将由联邦快递和/或其他货运代理按照卖方参与计算。
Refund policy
Once a Product has been sold, it cannot be exchanged, except where:
- The Product received is different from what was ordered;
- The Product received is reasonably damaged; or
- The Product received is different from what is described on the Site.
Subject always to the above, any request to exchange a Product must be submitted to the Seller within three working days from the day the Product is received, supported by the basis for the request.
For local orders, we will deliver the exchange to the Buyer.
Kindly keep the wrong Product in good conditions to be in sales purposes, we reserve our rights to reject, refund and/or exchange the Product and purchase amount. For overseas orders, we are not obliged to do an exchange but we will review on a case by case basis.
Shipping policy
Local Orders
We provide free delivery in Singapore for orders S$50 and above.
There will be a flat rate of S$3.90 for orders below $50.
If we are holding a book fair in your child’s school, your child can collect the books from our booth in school during recess time or after school. You would have received the School Book Fair Leaflets if we were holding a book fair in your child’s school.
On average, you should receive your books within 3-5 working days (not including public holidays) after payment has been received. Once your books have been shipped, we will inform you via email.
The Seller reserves the right to impose additional delivery charges should the Buyer furnish the Seller with a wrong or invalid delivery address.
International Orders
We accept international orders and payment via PayPal on our website. Shipping cost will be calculated by Federal Express and or other freight forwarders as per deemed free to Seller engagement.
退款政策
产品一经售出，不得更换，除非：
1.收到的产品与订购的不同；
- 收到的产品有合理损坏； 或者
- 收到的产品与网站上描述的不同。
在上述规定的情况下，任何换货请求必须在收到产品之日起三个工作日内提交给卖方，并提供请求依据。
对于本地订单，我们会将换货交付给买方。
请保留有误的产品处于良好状态，我们有权拒绝、退款和/或交换产品和购买金额的权利。 对于海外订单，我们没有义务进行换货，但我们将根据具体情况进行审查。
运输政策
本地订单
我们在新加坡为 50 新元及以上的订单提供免费送货服务。
对于低于 50 新元的订单，统一费率为 3.90 新元。
如果我们在您孩子的学校举办书展您会收到书展传单，您的孩子也可以在课间休息时间或放学后从我们学校的摊位领取书籍。
您应该在收到付款后 3-5 个工作日（不包括公共假期）内收到您的图书。 一旦您的图书发货，我们将通过电子邮件通知您。
如果买方向卖方提供错误或无效的送货地址，卖方保留征收额外送货费用的权利。
国际订单
我们在我们的网站上接受国际订单和通过 PayPal 付款。 运费将由联邦快递和/或其他货运代理按照卖方参与计算。
Chinese (Simplified)
Chinese (Traditional)